Fraudsters use information stolen through data breaches (at health insurance providers, reward program providers, credit bureaus, merchant terminals, and social media sites) as well as through malware programs deployed on personal computers and other sources. Stolen personally identifiable information (PII) is combined with stolen card information, resulting in sufficient information to create profiles that fraudsters can use to position themselves as the actual cardholders.
Tips to avoid compromising your personal information:
- A text alert from Fiserv to an ACCESSbank card holder warning of suspicious activity on your will card will NEVER include a link to be clicked. Cardholders should never click on a link in a text message that is supposedly from Fiserv.
- A valid notification from Fiserv will provide information about the suspect transaction and ask the cardholder to reply to the text message with answers such as 'yes' , 'no', 'help', or 'stop' and will never include a link.
- A text alert from Fiserv will always be from a 5-digit number and NOT a 10-digit number resembling a phone number.
- A phone call from Fiserv's automated dialer will only include a request for a cardholder's zip code and no other personal information, unless they confirm a transaction is fraudulent.
If at any point, you are uncertain about questions being asked or the call itself, please hang up and call ACCESSbank. Below are a few more tips to be aware of:
- Fiserv will NEVER ask for the PIN or 3-digit security code on the back of a card.
- We advise you to regularly check your account(s) online for suspicious transactions, but especially if you're unsure about a call or text message you've received.
- If you have received a voice or text message from Fiserv's fraud call center and you are unsure about responding, please call ACCESSbank directly for assistance.
ACCESSbank has various fraud tools available to help protect your identity. Click here to learn more about our fraud services.