Logging in for the first-time
Step 1: Once you’ve reached your online banking login screen, you may enter your current Username and Password credentials. Then, click the “Log In” icon.
Step 2: Now, you may set up your contact phone numbers. Please enter the phone number where you’d like to receive the one-time passcode.
- For US Numbers, you do not need to include the 1 in front of the area code.
- To receive SMS Text Messages, the mobile phone number is a required field
- If you do not have a home number, you
may repeat the number in the mobile field
- IMPORTANT: For couples or families who share login information, you will need to update phone numbers - one will need to accept text messages while the other will need to accept phone calls.
- We strongly recommend having separate logins for each individual. Contact us today for assistance in getting new credentials established.
frequently asked questions
How do I change my phone number where I’d like to receive alerts?
Once you’ve logged in to your online banking, click on the “Profile” button in the upper, right-hand corner of your menu bar.
Once in the “Profile” section of your online banking, locate the line-item titled “Security Challenge”. Next, select “Edit”.
Will I need a code every time I login?
You will only need an updated code when you login from an unfamiliar location or a different device.
I inadvertently replied “STOP”. How do I reinstate text messaging to my mobile device?
Please follow the instructions titled “How do I change my phone number where I’d like to receive alerts?” to reinstate text messaging to your mobile device.
When I receive the alert call, it appears as a SPAM call. Is this a legitimate call?
The call center where verification calls originate is located in Sunny Vale, CA. This may appear as SPAM on your caller ID, depending on your carrier.