Client Service Expectations
Accuracy – We will pay attention to every detail of every transaction to ensure it is error-free and handled professionally.
Responsiveness – We will listen carefully to the needs of our clients, be accessible, responsive and follow through on any and all open matters promptly to satisfactory resolution.
Courtesy – Our clients will be treated as welcomed, respected guests. We will always express appreciation for our client’s business.
Partnership – We strive to build personal, trusting relationships by being proactive in identifying client needs and providing beneficial solutions that will contribute to the success of our clients.
Building Omaha’s preferred community bank, will be:
Recognized for providing phenomenal service.
Selected as the employer of choice among the banking profession.
Viewed as a committed contributor to the community.
Valued as an attractive proposition to its shareholders.